Thank you for shopping with Safical!
We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

Returns

Eligibility for Returns

To qualify for a return:

  • Items must be returned within 30 days of delivery
  • Products must be unused, unopened, and in original packaging
  • All original tags, labels, and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our error)
  • Items without original packaging
  • Personal care or hygiene items
  • Final sale or clearance items

Return Process

To initiate a return:

  1. Contact us at support@safical.shop
  2. Provide your order number and reason for return
  3. Our support team will guide you through the return steps

Important:
Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Safical is not responsible for lost return shipments

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Note:
Shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

If you need an exchange, contact us at support@safical.shop

Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Include clear photos of the item and packaging

We will arrange a replacement or full refund at no extra cost.

Order Cancellations

  • Orders can be cancelled before processing or shipment
  • Once shipped, cancellations are no longer possible

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. If the issue persists, contact us at support@safical.shop

Contact Us

If you have any questions about returns or refunds, please contact us:

  • 📧 Email: support@safical.shop
  • 📞 Phone: +971 52 284 4591
  • 📍 Address: Hessa St – Al Barsha, Al Barsha 3, United Arab Emirates