Thank you for choosing Safical!
We are committed to providing a smooth, reliable, and transparent shipping experience for all our customers across the United Arab Emirates (UAE).

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)
  • Orders placed on weekends or public holidays will be processed on the next business day.

Please Note:
Delays may occur due to:

  • Payment verification issues
  • Incorrect or incomplete shipping details
  • High seasonal demand

If any delay occurs, our support team will notify you via email.

Shipping & Delivery

Destination Delivery Time Shipping Cost
United Arab Emirates (UAE) 2–5 business days Calculated at checkout / Free (if applicable)
  • Total Delivery Time = Processing Time + Transit Time
  • Estimated Delivery: 3–8 business days

Order Cut-Off Time

  • Cut-Off Time: 12:00 PM (GST – UAE Time)
    Orders placed after this time will be processed the next business day.

Shipping Partners

We work with reliable courier services within the UAE to ensure fast and secure delivery.

  • All orders include tracking information
  • Tracking details will be sent via email once your order is shipped

Order Tracking

  • You will receive a tracking link once your order has been dispatched
  • Please allow 24–48 hours for tracking updates to become active

Cancellations

If you wish to cancel your order, please contact us immediately:

Important:

  • Cancellations are not guaranteed once processing has started
  • If the order has already been shipped, you will need to follow our return process

Shipping Issues

Lost or Stolen Packages:
Safical is not responsible for packages marked as delivered by the courier. Please contact the shipping provider directly to file a claim.

Incorrect Address:
Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect or incomplete addresses.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions
  • Natural disasters
  • Courier or logistical issues
  • Remote or restricted delivery areas

We appreciate your patience in such situations.

Address Changes

  • Address changes are not guaranteed after order placement
  • Please contact us immediately if you need to update your shipping details
  • Once shipped, changes or rerouting may not be possible

Undeliverable Packages

Orders returned due to:

  • Invalid or incomplete address
  • Failed delivery attempts

…may:

  • Require additional shipping fees for re-delivery
  • Be cancelled without refund of shipping charges

Holiday Shipping Delays

During peak periods such as:

  • Black Friday
  • Ramadan & Eid
  • National Holidays

Delivery times may be longer due to high demand.
We recommend ordering early to avoid delays.

Contact Us

If your order has not arrived within the estimated timeframe, please contact us:

  • 📧 Email: support@safical.shop
  • 📞 Phone: +971 52 284 4591
  • 📍 Address: Hessa St – Al Barsha, Al Barsha 3, United Arab Emirates